For online stores that import into the US and sell to customers outside it from a US warehouse: export orders are matched to their import entries, the duty that can be refunded is worked out, and the drawback claim is prepared with the records CBP asks for.
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Online store selling imported kitchenware, with about one order in ten going to Canada. Over a quarter the service finds 1,140 exported units, matches them to six import entries and works out the duty that can be claimed back. The claim and its records are prepared; the store's filer submits it through ACE.
Choose your planWhen a US online store imports goods, it pays customs duty on them. If part of those goods later leaves the country — sold to a customer in Canada, the UK or anywhere else — the duty paid on the exported units can, under unused merchandise drawback, be refunded by U.S. Customs and Border Protection.
Most small and medium online stores never claim it. The orders going abroad are mixed in with domestic ones, the import entries are in a broker's files, and matching one to the other by hand is slow. Without that matching there is no claim, and the duty stays with the government.
The service does the matching. It reads your export orders — from your store, your shipping software or a simple export — and your import entries with the duty paid on each line, and links every exported unit to the import it came from.
For each match it works out the duty that can come back: the duty paid on that unit, the share that drawback allows, and the total per import entry. Units that cannot be matched, or that fall outside the rules, are listed separately with the reason.
When enough exports have built up to make a claim worthwhile, the service prepares it: the list of exports with their proof of export, the matching import entries and the amounts. Your licensed broker or filer reviews it and submits it to CBP through the ACE drawback module.
Before the first claim, a store needs to set up its right to claim drawback with CBP. The service shows what this involves and which documents to prepare, so the first claim is not held up by paperwork.
Drawback has deadlines counted from the date of import. The service shows which import entries are getting close to the end of their window, so exports from them can be claimed in time instead of being lost.
Every claim keeps its records: export proof, import entry, calculation and the date it was filed. If CBP asks questions or reviews a claim, everything is in one place, and the history of past claims and refunds is always available.
Some stores also ship goods back to suppliers or destroy damaged stock under supervision. Those cases can also qualify, and the service shows them next to export orders so nothing that could be claimed is missed.
For a store that ships abroad every week, the result is a steady routine: exports are matched as they happen, claims are prepared every quarter, and refunds come back instead of being written off as a cost of selling internationally.
Getting started takes an afternoon: connect your store's export orders and upload the import entries from your broker for the past years. The service shows right away how much duty may be recoverable.
The service is built for US online stores that import goods and sell part of them abroad. It is in preparation: we are checking whether stores need it before it is built. It does not file claims itself and is not legal or customs advice; the claimant and its licensed filer remain responsible for each claim.
A refund by CBP of duty paid on imported goods that are later exported without being used in the US.
Your licensed customs broker or filer submits it through ACE; the service prepares the claim and its records.
Your export orders and your import entries with the duty paid, from your broker.
No. The service matches and prepares; the claimant and its filer remain responsible for each claim.
Not yet. The service is in preparation, and we are checking whether stores need it.